Відео

This system is beurocracy manifest...... no wonder government projects always run over time and budget

Very good 😊

Very good 👍🎉

Hi there Is it a worth listening , Guys ?

He's a great teacher. I enjoyed it

why the fkn annoying music in the background

🎯 Key points for quick navigation: 00:36 *📝 Planning requires a shared understanding of vision, improvement directions, across products and services.* 01:47 *💡 Shared understanding is crucial in planning and improvement processes.* 02:27 *🔄 Continual improvement of products, services, practices, and all value chain activities is essential.* 03:24 *💑 Engagement with stakeholders is crucial for co-creating value and benefiting all parties.* 04:47 *🛠️ Bringing components to the service requires obtaining/building them and ensuring availability when needed.* 05:27 *🔍 Meeting specifications broadly, considering outcomes over outputs, is crucial in the delivery and support phase of the service value chain.* 06:50 *🔄 Allow for dynamism and flexibility in service management processes as expectations can change and outcomes may differ from initial plans.* Made with HARPA AI

🎯 Key points for quick navigation: Service value chain is the core of the value system, taking from demand to value realization. It consists of stages like plan, improve, engage, design, transition, obtain, and build. Organizations can combine these activities in various ways to achieve different goals. Service value chain can be used to resolve incidents, add new functionality, improve existing services, or create new services. Understanding the components and how they fit together can lead to increased efficiency and effectiveness. Made with HARPA AI

🎯 Key points for quick navigation: 00:19 *🧩 The ITIL service value system describes inputs, elements, and outputs as a system.* 02:23 *💡 The service value system is designed for flexibility, discouraging siloed working, and accommodating different frameworks and backgrounds.* 03:21 *🌱 Opportunities and demand form the basis for creating value in the service value system, leading to multiple types of value for different stakeholders.* 06:14 *🔍 Guiding principles are essential tools that are universal, durable, and provide simple, sensible rules for organizations.* 09:39 *🏉 Good governance in the service value system is about helping people follow rules and do the right things rather than blaming them for mistakes.* 10:19 *🔄 The service value chain outlines connecting activities within an organization to deliver value realization from opportunities to value.* 11:26 *🛠️ Practices in the service value system, like incident management and problem management, are hands-on tools for shaping value.* 12:10 *🔁 Continual improvement in the service value system is a recurring activity involving everyone in the organization to enhance all aspects continuously.* Made with HARPA AIem

🎯 Key points for quick navigation: 00:16 *📊 Understanding Costs* - Costs can be divided into costs imposed on the consumer and costs removed from the consumer by the service. - Different types of costs like licensing costs, convenience costs, and compliance costs impact the consumer. 02:15 *💡 Understanding Risks* - Risk is defined as a possible event that could cause harm or loss or make it difficult to achieve objectives. - Risk management involves understanding uncertainties and making balanced decisions based on the level of risk acceptable to the organization. - Risk varies in context based on the organization's nature, from being risk-averse in critical sectors like aviation to being risk-tolerant in areas like research and development. Made with HARPA AI

🎯 Key points for quick navigation: 00:01 *🧑‍💼 Understanding organization in ITIL* - An organization in ITIL is defined as a person or group of people with functions, responsibilities, authorities, and relationships to achieve objectives. - The concept of an organization ranges from a single person or team to a multinational corporation. - Organizations play a crucial role in service management and value stream alignment. 03:11 *💼 Roles in ITIL: Customer, User, Sponsor* - In ITIL, specific roles include the customer, user, and sponsor, each responsible for different aspects of service delivery. - The customer defines service requirements, understands costs, constraints, and makes compromises. - Users interact with services directly, while sponsors authorize budgets and approve requests for resources. 07:25 *💰 Understanding roles in ITIL: Customers, Users, Sponsors* - Individuals in organizations can take on multiple roles like being a customer, user, or sponsor at different times. - It's important to distinguish between the role of the customer who defines requirements, the user who interacts with services, and the sponsor who approves budgets. - People can hold different roles simultaneously depending on the perspective considered. Made with HARPA AI

🎯 Key points for quick navigation: 00:01 *📚 Introduction to ITIL framework* - ITIL provides guidance for addressing modern challenges in IT service management. 02:06 *🛠️ Service Value System overview* - The Service Value System in ITIL encompasses various components and activities. - It focuses on coordinated and integrated approaches to enable value creation. 03:03 *🔑 Key ITIL components* - Guiding principles provide basic approaches for getting things right. - Governance involves setting rules and enforcing them. 05:21 *🔄 Importance of continual improvement* - Continual improvement should be a pervasive practice in service management. - It is essential to always seek ways to enhance processes and services offered. Made with HARPA AI

🎯 Key points for quick navigation: 00:01 *📚 Introduction to ITIL and its Importance* - ITIL provides guidance to address new challenges and optimize modern technology. - Service management involves technology, people, practices, and coordination. - The service value system emphasizes flexibility, integration, and coordination. 02:21 *📊 Components of the Service Value System* - The service value system consists of guiding principles, governance, service value chain, practices, and continual improvement. - Guiding principles provide basic approaches and best practices for all circumstances. - Governance involves setting and enforcing rules for organizational direction and control. 03:57 *🏗️ The Four Dimensions of Service Management* - The four dimensions include organizations and people, information and technology, value streams, and partners and suppliers. - Organizations need to consider all four dimensions simultaneously for effective and efficient value creation. - Integrating all four dimensions ensures holistic service management approach. Made with HARPA AI

Very useful refresher for me thank you

Back ground music is so annoying and disturbing. Try to increase the speed of explanation.

where are the rest of the series?

Thank you very much. The universe bless you.

❤❤ nice teaching

Promo_SM

Wish I could afford this course He’s such a good teacher

nice video

excellent explanation, thank you so much.

Is this series eligible for PMI- PDU ?

Actually DoD are prescribed by the entire organization as a standart OR they can be created by the SCRUM team. The whole SCRUM team, but only by developers

Risk management in a nutshell: *NAH I'D WIN*

Hi Nader, can I have your email? I have some questions for you

good stuff

Background music though. Great teaching ,well explained.

I followed Frank lectures in 2019 and passed the Prince2 Foundation course on my first attempt. His voice kept me reminded during the testing process. He`s a gem

Great videos. Thank you very much!

sample project starts at 3:47

im enjoying this thank you

Thank you Sir, great explanation very helpful

This is really really good 😊

Perfect! i do not understand why anyone doesnt type any comments

Thanks for sharing ! Wondering where’s the rest of the 14videos. Only 11 out of 25 here

Excellent

background music is so annoying

i paid £3k for a tutor led classroom PRINCE2 training course and didn't get anything this useful. Very clear and concise. Thank you

Namaste ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE The world is moving towards a fusion of frameworks Thanks

Namaste ITSM is a very broad field and some of the popular frameworks are a) ITIL 4.0 b) MOF 4.0 c) COBIT 2019 d) TOGAF 10 th Edition e) FITSM f) Lean IT g) SRE Any individual who is into service delivery would benefit by exploring all the frameworks and adopting a fusion of multiple frameworks , taking the best of each for the particular implementation For instance for a small scale operation, ITIL 4 may be resource intensive and thus a mix of ITIL 4 and Lean may work better Thanks

Very smooth presentation. Good job sir!

Thank you Ivor Macfarlane for such a great presentation of ITIL4. Explained very well, instead of just reading off Text like some instructors do. 👏🏼👏🏼👏🏼

He is blessed with the gift to explain this information to us with a deep insight, and understanding. You are truly a blessing !!!

Very easy to understand. Thank you for the course!

Great presentation!

Why in the world am I being asked to learn this by heart to pass the exam.

I coudln't find better and clearer explanations about this topic and who knows I've been watching and looking in many places, thank you for being good at what you do.

I enjoy your video